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Mercedes-Benz Locksmith in Atlanta, GA: SmartKeys for FBS3 and FBS4 Cars

A mobile technician comes to your Mercedes with dealer-level access under NASTF VSP. Every key gone? Say the model and year, and the dispatcher confirms the route for that car on the first call, together with the price.

A hand holds a Mercedes-Benz SmartKey beside the open driver's door of a Mercedes, with an open laptop in front of the steering wheel and a shopping center parking lot outside

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Business Profile · Brookhaven

Mobile service since 2023

Mobile, 24/7

We come to where you are

Arrival window confirmed on the call

NASTF VSP

Vehicle Security Professional

Dealer-level key programming

ALOA Training

EEPROM, auto electronics, access control

32 CEU hours

Mercedes-Benz, Metro Atlanta

A Mercedes-Benz locksmith that drives to the car, at any hour

4Keys Locksmith is a mobile Mercedes-Benz locksmith serving Metro Atlanta, GA, NASTF VSP authorized, ALOA-trained, insured by The Hartford, and registered with the Georgia Secretary of State as 4Keys Locksmith LLC, with technicians sent out 24 hours a day from Brookhaven.

Nothing gets towed, because there is no shop to tow it to: the programming equipment rides in the van and the key is made beside the car, which is how a locksmith with no storefront works. Dealer-level software is reached under NASTF VSP authorization, the credential Mercedes-Benz asks of independent locksmiths who order its fourth-generation keys, and the company's training record is on the ALOA training page. A van comes from Brookhaven to any Metro Atlanta driveway, and you are told the time for yours on the call.

The quote is given over the phone, and no technician is dispatched until you have it, with the after-hours surcharge that applies between 9 PM and 7 AM local time, and on Sundays and federal holidays already inside it; reference rates are on 4Keys pricing. Phones are answered in English and Spanish, and Spanish-speaking technicians work for 4Keys as well.

In short, the van handles a Mercedes from the early SmartKey cars to keys for modern cars on FBS4: a fob you bought online when it matches, a failed SmartKey replaced by a new one under the 4Keys warranty, company fleets, and the lockout, ignition and module work in between.

What follows is the Mercedes part: how the Drive Authorization System decides whether a key is written at the car or ordered from Mercedes, the models and chassis it covers, and each job on a Mercedes-Benz explained, from a lockout to a steering lock that will not let go.

Drive Authorization System

DAS, FBS3 and FBS4: why one Mercedes key is written at the car and another comes from Mercedes

The immobilizer on a Mercedes-Benz goes by the name Drive Authorization System, DAS for short, and StarTuned, the carmaker's own technical magazine, says some kind of electronic immobilizer has been installed on its cars since 1992. Locksmiths and tool makers number the generations FBS3 and FBS4, and Mercedes' US dealer bulletin on replacement keys uses that same FBS4 label for the newest one. The third generation brought the SmartKey, which StarTuned credits with eliminating the mechanical tumblers in the ignition switch: the key slides into a slot in the dash called the electronic ignition switch, or EIS, and talks to it.

The 2012 C-Class coupe operator's manual shows how that slot behaves. The SmartKey turns through positions 0, 1, 2 and 3. A SmartKey belonging to another Mercedes turns just the same, yet the engine stays off. Pulling the SmartKey out locks the steering, and a mechanical key for the door is tucked inside the SmartKey, freed by a catch. Cars with KEYLESS-GO carry a removable Start/Stop button in the slot instead, and the 2015 C-Class manual adds that the button starts the engine only while the SmartKey is inside the car.

The fourth generation kept the shell. StarTuned says the DAS4 SmartKey looks like the DAS3 key while its electronics were updated, that DAS4 reaches the car by radio alone where DAS3 also used infrared, and that DAS4 is five control units on the vehicle network, the SmartKey (A8/1) and the EIS (N73) among them. Holding the key tells you nothing about its generation. The chassis does, and on a few cars so does an option code.

Mercedes' Star Bulletin S-B-80.57/62a, dated October 2014, names the FBS4 cars: every Model 205 (the C-Class from 2015), 217, 222 and 231; the 2013 Model 166, the ML, when it carries code 803; and the 2014 Models 207 and 212, the E-Class coupe, cabriolet and sedan, when they carry code 804. StarTuned dates the 166 to 2014 instead, so on that SUV the deciding item is the option code printed on the data card rather than the model year. The W204 C-Class of 2008 to 2014 sits on no FBS4 list: it is an FBS3 car.

That split decides the visit. On FBS3, a new SmartKey is programmed beside the car with equipment that reads the electronic ignition switch. On FBS4, StarTuned explains, keys are programmed in XENTRY, Mercedes' dealer diagnostic system, under rights held by select dealer staff. The car is first registered with the Daimler server using a key that works, and the new key must be programmed within 72 hours. With no working key the car cannot be registered, and the dealer turns to a fallback process in which Mercedes performs the registration after paperwork.

For independent locksmiths, NASTF announced a route in August 2022: a NASTF VSP orders a DAS4 key, pre-programmed for one VIN, through a Mercedes-Benz dealership it chooses, and the dealer places the order within 72 hours. 4Keys Locksmith holds the XENTRY subscription that route asks for and orders FBS4 keys built for the VIN through it, so the key that arrives is an original key made by Mercedes for your car. The Mercedes key equipment in the van also includes a CGDI programmer, which is aftermarket key-programming equipment, not dealer software. Mercedes' Star Bulletin caps the count on FBS4 cars at the two factory keys plus six more, eight in all, and lets any one key be replaced a maximum of two times. Whether a locksmith reaches that level on other makes is covered under the dealer software question.

From Call To Working Key

Four things settle a Mercedes key job before the van moves

None of them takes long, and each one changes which route the key takes.

  1. 1

    Name the chassis, not only the year

    Read the dispatcher the model, the year and the VIN from the registration card or the label at the base of the windshield. Those three sort an FBS3 car from an FBS4 car, and on a 2013 ML or a 2014 E-Class the dispatcher also asks about the option code.

  2. 2

    Count the SmartKeys that still start the car

    One working key keeps an FBS4 Mercedes on the standard route; none sends it through Mercedes' fallback process. On FBS3 the count changes the time spent at the car. With nothing left, give the year and the dispatcher confirms the all-keys-lost route for that exact car before anything is booked, as the every key lost guide describes.

  3. 3

    Expect a call back from the technician

    Whatever documents your particular case needs are named on the first call. The technician who rings you back may ask for a photo of the SmartKey, the ignition slot or the dash label, so the right equipment is on the van.

  4. 4

    The key meets the car

    On FBS3 the SmartKey is programmed beside the car. On FBS4 the key ordered for your VIN is brought to the car and checked against it.

Models and Chassis

Mercedes-Benz coverage by chassis: C-Class, E-Class, ML, CLA, GLC and more

Chassis years as Mercedes and the reference sources print them. Where a source gives no generation, the VIN decides it on the call.

Model (chassis)Years in the sourceKey systemService
C-Class (W203)2001-2007SmartKey in the EIS with an HU64 emergency blade; generation read from the VINLockout service, spare key programming, all-keys-lost with the year confirmed on the call
C-Class (W204)2008-2014, coupe to 2015FBS3 SmartKey; KEYLESS-GO cars use a Start/Stop button in the slotSmartKey programming at the car, all keys lost, steering lock diagnosis
C-Class (W205)2015-2021FBS4 SmartKey (every Model 205, Mercedes bulletin)Key ordered pre-programmed for the VIN through the NASTF VSP dealer route, spares, lockouts
E-Class (W211)2003-2009SmartKey with HU64 emergency blade; generation read from the VINSpare and replacement SmartKey programming, lockout service
E-Class (W212)2009-2016FBS4 on 2014 cars with code 804; other builds read from the VIN and data cardKey work by the route the build uses, EIS diagnosis
ML (W164)2006-2011SmartKey in the EIS; 2011 ML in service campaign 2013040001SmartKey programming, no-start diagnosis, all-keys-lost confirmed by year on the call
ML (W166)From 2012FBS4 from 2013 with code 803 (Mercedes bulletin); earlier builds read from the VINVIN-ordered keys on FBS4, spare keys, EIS diagnosis
CLA (C117)Built 2013-2019Key generation read from the VIN on the callSpare and lost key service by the route the build uses
GLC (X253)2016-2022SmartKey; HU64 emergency blade listed for 2020-2022; generation read from the VINKey programming or VIN-ordered keys, lockout service, fob programming
S-Class (W221)2007-2013SmartKey with HU64 emergency blade; generation read from the VINSpare keys, all keys lost, lockout service
S-Class (Model 222), SL (Model 231)Every model year (Mercedes bulletin)FBS4 SmartKeyKeys ordered pre-programmed for the VIN under NASTF VSP, spares

Sources: Mercedes-Benz USA Star Bulletin S-B-80.57/62a, Mercedes StarTuned (December 2019), Mercedes operator's manuals, NHTSA-filed Mercedes service documents and key-vendor fitment lists. Electric and hybrid models are not listed. Sister pages for the other German and British makes: BMW, Audi, Volkswagen and Land Rover.

Every Mercedes Job

Each Mercedes-Benz service, and what changes it on this make

Lockouts to modules, explained for the SmartKey cars in the table above.

Locked out of the Mercedes

The door is opened with locksmith entry tools, and a SmartKey left on the seat stays where it is until the car is open. If the key went into the trunk, say so first: that is a trunk lockout and the approach differs. The service itself is described under car lockout.

A spare while one SmartKey still works

A spare is easiest to add while a key still works. On FBS3 the spare is programmed at the car. On FBS4 it is ordered for the VIN, and the working key you hold is what keeps the car out of the fallback process. With the eight-key ceiling and the two-replacement limit in Mercedes' bulletin, a household that wants two spares should ask for both together. See spare car keys.

Every key lost

No SmartKey at all is still a solvable Mercedes job. Give the year and model and the dispatcher confirms the route for that car on the call: programming beside it on FBS3, Mercedes' fallback registration on FBS4. Mercedes' manual also advises having a lost SmartKey deactivated, so raise it on that call. More in lost car key service.

SmartKeys, fobs and a dead battery

A fob bought online gets programmed if its FCC ID, frequency and part number are right for the car; a vendor of the FBS4 SmartKey states it programs only with a dealer tool, which is the NASTF route above. A sound key that lost its pairing is re-registered, and one that has failed gives way to a brand-new fob backed by the 4Keys warranty (how to tell which). With a flat battery, release the mechanical key from the SmartKey to open the door, then read key fob not working. Service: smart key programming.

Electronic ignition switch and steering lock

On the SmartKey cars in the table the ignition is the EIS, with no tumblers to wear. Mercedes bulletin LI54.25-P-056472 lists, among others, Models 166 and 212 with automatic transmissions where the key is not recognized and the car will not start, traced to an EIS assembly issue at the key-detector diodes from production 05/2012. On the W204 C-Class, an Autologic fault guide describes a steering lock stuck locked or silent, with no start and no ignition lights. Both are diagnosed at the car; see ignition repair.

A broken emergency blade

Because the EIS has no tumblers, a snapped blade on these SmartKey cars is a door or trunk problem rather than an ignition one. The piece is drawn out of the HU64 lock with extraction tools, and the bitting can be read to cut a new blade. Keep the broken half; see broken key extraction.

Module programming and EIS replacement

Mercedes codes a replacement EIS to the individual car and orders it by VIN, and a new steering lock is personalised to the car using a workshop key that Mercedes sends out against the VIN. That module work happens beside the car, using dealer-level software that NASTF VSP authorization opens up; tell the dispatcher which part was replaced and its source. See module programming.

Company cars and fleets

A business running several Mercedes-Benz cars can have spares and replacements done one after another in its own lot, with the VINs sent ahead so FBS4 orders go in together. How a fleet visit is organized: fleet key programming.
Where The Van Goes

From Brookhaven to the Mercedes, and to the doors of the house or office too

Vans leave Brookhaven for every part of Metro Atlanta. Among the Georgia pages that show the service area are Buckhead, Sandy Springs, Roswell, Alpharetta and Smyrna, and the same dispatch covers the rest of the metro.

The technician works on the Mercedes wherever it is parked: a driveway at home, a gated apartment lot, an office or hospital parking deck, a workplace lot. For a gate, read out the code when you call or wait for the van at the entrance; for a deck, give the level and the row, since the car is worked on in its space.

The van that programs a SmartKey also carries lock hardware. At home that means lockouts, rekeying after a move, new deadbolts and smart locks, all described under residential locksmith service and the Georgia residential locksmith page. For a business it means rekeys when staff change, master keying, card readers and keypads, and panic hardware, set out under commercial locksmith service and the Georgia commercial locksmith page. One call can cover the car and the doors.

Customer Record

What Our Customers Actually Said

Every review below is 5 stars, published word for word. Showing 4 of 97.

4.8
97 Google reviews
13 in Spanish

Hey, si están buscando a alguien para llaves de carro o programar llaves por favor llamen a Juan, él los podrá ayudar con la mejor sonrisa y actitud

Angie Walczuk
Tech Juan14 weeks ago

Very Professional and great service would highly recommend

Denesha G7 days ago

David was fast very friendly will always call on him and very fast choose him

Lynn Alexander12 weeks ago

Juan was amazing. Very professional experience. Definitely recommend.

Aaliyah Keel15 weeks ago

FAQ - Mercedes-Benz Key Problems, Answered

Dealer software, a lost SmartKey, FBS3 or FBS4, a key the car will not recognize, a steering lock that holds, keys bought online and how many keys a Mercedes allows.

Not the dealer's own login, and on FBS4 that is the point. Mercedes dealers program DAS4 keys in XENTRY, Mercedes' diagnostic system, and StarTuned says the in-car programming rights belong to select dealer staff. What NASTF set up for independents, announced in August 2022, is a route: a NASTF VSP orders the key pre-programmed for the VIN through a Mercedes-Benz dealership, which places the order within 72 hours, and NASTF's guide adds a separate support case when every key is lost. 4Keys Locksmith is NASTF VSP authorized and works with dealer-level software under that authorization; on FBS3 cars the SmartKey is programmed at the car. The general answer for every make is on the page titled Do Locksmiths Have Dealer Software.
Yes. On an FBS3 car, such as the 2008 to 2014 C-Class, the SmartKey is programmed beside the car. On an FBS4 car the key is ordered for the VIN and Mercedes registers the car through its fallback process, because registration normally needs a working key. Say the year and model and the dispatcher confirms which route your car takes on that first call. Ask on the same call about deactivating the lost SmartKey, as Mercedes' manual advises.
Not by looking at the key, because the FBS4 SmartKey kept the FBS3 shell. Mercedes' bulletin lists every Model 205, 217, 222 and 231 as FBS4, plus the 2013 ML with option code 803 and the 2014 E-Class sedan, coupe and cabriolet with code 804. The W204 C-Class is FBS3. For anything else, the VIN read to the dispatcher answers it.
On an ML (Model 166) or an E-Class (Model 212) with an automatic transmission, Mercedes bulletin LI54.25-P-056472 describes exactly that: the key is not recognized in the electronic ignition switch and the car cannot be started, sometimes with Park engaging by itself at low speed. Mercedes traced it to an assembly issue at the key-detector diodes from production 05/2012, and the listed remedy is a new EIS after its guided test. A dead SmartKey battery or a key from another car can look similar, which is why the technician tests the key before anything else.
On the 2008 to 2014 C-Class (W204) it can be. A fault guide from Autologic, a diagnostic tool maker, describes the electronic steering lock staying locked or not responding, with no start and no ignition lights. The fix it gives is a new steering lock personalised to the car with a workshop key ordered from Mercedes by VIN. The technician checks the key, the EIS and the lock at the car before the part is ordered.
Possibly. The Mercedes manual states that a SmartKey from another car turns in the ignition lock while the engine refuses to start, so two similar keys in one household are worth checking first. If the right key turns and nothing happens, the EIS or the steering lock comes next, and the technician reads both before quoting a part.
Read the listing to the dispatcher before you pay. A key whose FCC ID, frequency and part number match the car is programmed when its generation allows it. A vendor of the FBS4 SmartKey states that key programs only with a dealer tool, so on an FBS4 Mercedes the key comes through the NASTF VSP order instead.
Mercedes' FBS4 bulletin allows the two original keys plus six more, eight in all, and lets any single key be replaced a maximum of two times. On an FBS4 car each spare is ordered for the VIN, so a household that wants two extra keys saves a second order by asking for both at once.
Press the catch on the SmartKey to free the mechanical key inside it and open the driver's door with that; Mercedes' operator's manual shows the catch. Starting is the SmartKey's job in the EIS slot, so if the car will not start with the key inserted, call with the model and year. A SmartKey that has failed, rather than just run flat, is replaced with a new one.
A scan of NHTSA's recall files for the C-Class, E-Class, ML, CLA, GLC, SLK and S-Class model years researched for this page found no ignition or key recall, though absence from a scan is not proof that no related defect exists. The EIS items are a service campaign, 2013040001, for the 2011 ML (and some 2011-2012 GL and R-Class vehicles), and the LI54.25-P-056472 bulletin. A campaign is carried out by a Mercedes-Benz dealer, so ask one whether it was done on your VIN.
Mercedes-Benz · Metro Atlanta · 24/7

SmartKey lost, locked inside or not recognized? Call from beside the car.

Give the model, the year and the VIN if it is handy, and the number of keys that still start it. The dispatcher says whether the key is written at the car or ordered from Mercedes, and quotes the job, before a technician leaves Brookhaven.

The price depends on the job and the components it needs; you get the exact total on the phone before the technician is sent. See our reference prices.

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