SMS Messaging Consent Policy
This document outlines the official process by which 4Keys Locksmith obtains explicit, verifiable consent from our customers to receive SMS (text message) communications related to the services we provide. Our policy is designed to ensure full compliance with industry regulations and to respect our customers’ privacy.
Our Customer Opt-In Process
To ensure complete transparency and compliance, we follow a mandatory two-step confirmation process to enroll any customer in our SMS notification service. Please note that providing consent to receive SMS messages is entirely optional and is never a condition for receiving service from us.
Step 1: Initial Verbal Inquiry & Disclosure
Our process begins when a customer calls us to request locksmith services. During this initial phone conversation, a member of our team will ask for the customer’s verbal permission to send them service-related text messages, such as appointment confirmations, status updates, and arrival alerts.
Our staff will explicitly ask the customer a question similar to: “To send you appointment confirmations and arrival alerts, do we have your permission to send you text messages?”
Step 2: Required SMS Keyword Confirmation (Auditable Opt-In)
If the customer provides verbal consent during the call, we immediately inform them that they will receive an initial text message to formally confirm their subscription.
This first SMS message, which constitutes the formal opt-in request, reads as follows:
“4Keys Locksmith: Please reply YES to confirm you want to receive service notifications. Msg&data rates may apply. Terms: 4keyslocksmith.com/sms-terms. Reply STOP to cancel.”
A formal, auditable record of consent is only considered complete after the customer actively replies to this message with the keyword “YES”. No further service-related messages will be sent until this keyword confirmation is received from the customer. This affirmative reply is stored as a verifiable record of explicit consent for our records.
Legal Entity Information
4Keys Locksmith is the official trade name (DBA – Doing Business As) for our registered legal entity, Qorinca LLC. All services are rendered and communications are provided by Qorinca LLC.
Contact Us
If you have any questions regarding this policy or our SMS communications, please do not hesitate to contact us at +1 (888) 760-0002 or via email at contact@4keyslocksmith.com info@4keyslocksmith.com.